Reference

Terms That Govern Your kv99 Account

These terms set out the rules between you and kv99 when you open an account, make deposits via bKash, Nagad or Rocket, and access games or sports markets.

Account eligibility appliesbKash, Nagad, Rocket deposits coveredBangladesh region rulesMobile access terms included
kv99 Terms That Govern Your kv99 Account
CONTACT PATHS OPEN

Reach Us About These Terms

If something in these terms is unclear — or you believe an action taken on your account does not match what is stated here — our support team is the right place to start. Have your account details and any wallet reference numbers ready when you get in touch.

Team online

Live Chat

Open the live chat window from your account dashboard. Describe the terms issue clearly and include your transaction reference if the query involves a bKash, Nagad or Rocket payment.

Email Support

Write to our support address with your registered account email and a clear subject line referencing the specific clause or transaction in question. We respond to written queries in order.

Account Help Centre

Log in and navigate to Account Help for self-service answers on common terms questions — wallet limits, account verification steps, and region eligibility checks are covered there.

HOW WE HANDLE THIS

Account Security and Policy Transparency

We handle account data, payment records and session activity in line with the commitments set out in these terms. Your wallet details — whether linked to bKash, Nagad or Rocket — are processed solely for the purpose of completing transactions you initiate. We do not share payment credentials with third parties outside what is required to process your withdrawal or deposit.

Data Handling

Account registration details and payment records are stored securely. We retain transaction data to resolve disputes and comply with any applicable regional requirements. You can request a summary of your data through support.

Account Security

Each login is protected with OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Terms Change Notice

Any change to these terms will be communicated to your registered account before it takes effect. Continued use of the platform after the effective date means you have accepted the updated version.

How to Request Changes

To update your registered details — including the mobile wallet number linked for bKash, Nagad or Rocket withdrawals — submit a verified request via live chat or email with supporting identification.

Your Terms Questions, Answered Directly

These are the questions we hear most often about how the terms apply to real account situations — from wallet payments to account closures. If your question is not here, live chat is the fastest route to a direct answer.

Yes. Every transaction you initiate through bKash, Nagad or Rocket is subject to these terms. Keep your wallet reference number — you will need it if you raise a payment dispute with support.

No. We will notify you through your registered account before any change takes effect. You have the opportunity to review the updated terms before continuing to use the platform.

We may suspend or permanently close your account depending on the nature of the breach. Common causes include duplicate accounts, false registration details, or misuse of the wallet payment system.

Yes. Access and eligibility depend on your local law and eligible region. These terms do not override applicable Bangladesh regulations. You are responsible for confirming your own eligibility before using the platform.

Contact our support team via live chat or email using your registered account address. We will provide a summary of the data we hold, including transaction records linked to your bKash, Nagad or Rocket wallet.

Submit a verified request through live chat or email. Include your account details and identification. Changes to linked Rocket, bKash or Nagad numbers require verification before they take effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.