Reference

How kv99 Handles Your Personal Information

Your privacy matters to how kv99 operates. This policy covers what data we collect when you open an account, use bKash, Nagad, or Rocket to fund it, and access our lobby — and what rights you have over that information.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Rights, Clearly StatedBangladesh-Focused Policy
kv99 How kv99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we've handled your information, our support team handles these requests directly. Response times vary, but we aim to acknowledge privacy requests within a few working days. You can reach us through any of the channels below.

Team online

Live Chat

Open the chat widget from any page on kv99 to reach our support team. Available during active service hours for account and data queries.

Email Support

Send your privacy request or data query to our support address. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

Log into your kv99 account and navigate to the Help section. Submit a data request ticket there and track its status from your account dashboard.

DATA SECURITY PRACTICES

How We Keep Your Information Secure

Security is built into the account and payment flow, not added as an afterthought. Here is what that looks like in practice across the four areas that matter most.

Account Access Controls

Your kv99 account is protected by password and OTP verification on login. Suspicious access attempts trigger a review before the session is allowed to continue.

Payment Data Handling

When you transact via bKash, Nagad, or Rocket, we store a reference ID and amount — not your mobile banking PIN or full wallet credentials. Those stay inside your own wallet app.

Cookie and Session Management

Session cookies expire when you close the browser. Persistent cookies used for preferences can be cleared from your browser settings at any time without deleting your account.

Data Retention and Deletion

You can request deletion of your account data by contacting support. Transaction records required by financial regulations are retained for the legally required period before deletion.

Common Questions About Your Privacy on kv99

Real questions about how your data works here — answered plainly, without the legalese.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data automatically when you browse the site.

We do not sell your data. We may share it with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with regulatory bodies where required by law.

Log into your account and raise a request via the Help section, or contact support by live chat or email. Include your registered details so we can locate your records.

Yes. You can request deletion through our support team. Transaction records tied to bKash, Nagad, or Rocket payments may be retained for a legally required period before full deletion.

Profile data is held while your account is active and for a period after closure. Financial transaction records are kept as long as applicable regulations require.

Yes. Your data rights under this policy apply regardless of your location. Whether access to our platform is available to you depends on your local law and eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.